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Customer Service
   
Shopping & Contact Ordering
Special Services
Managing Your Account Delivery & Returns
 

Shop By Category    
You can shop by category by clicking on the links on the left under “Shopping Categories ”, or by clicking on any of the drop-down menus at the top. On clicking the category name, you will be presented with all the products from that group. If you can not find a particular product for a category, simply email us and we will do our best to try to stock the product for you.

Searching For Products    
Type a product name or number into the search bar . You will then see a list of products relating to your query. Click on any of the links to see more details about that item and/or place the item in your basket. To bring up a wider range or results, try limiting your search to one word. If you cannot find a particular product for a category, simply email us and we will do our best to find it for you.

Recommend to a Friend    
You can recommend any of our products to your friends by clicking on the 'Email a Friend' link on the product pages. . In the window that appears, you can provide your name, email and friend's name and email. Type any message for your friend and click "Recommend". We'll gladly send your message with a link to that recommended page to your friend.

Reward Points  
Loco Running Reward points are designed to give you something back for shopping with us. We'll give you 1 Reward Point for every $1 spent and if you look out for promotions you could earn even more. Once registered with us, every time you shop with Loco Running you'll earn Reward Points.

Each Reward Point is worth 10 cents. You can check your points tally simply by clicking the 'My Account' link at the top and logging into your account. When you checkout, you'll be given the option to redeem the points you've collected or save them for another time. Please note, reward points cannot be converted into cash.

Methods Of Ordering    
Loco Running gives you 2 easy options to place an order. You may do one of the following:
  • Order On-line
  • Order by Phone: (603) 659 - 2824
Your credit card transactions are secure. All on-line orders are encrypted and sent through a secure server, using SSL technology to prevent information from being intercepted. We currently have the option of paying by debit card/credit card, by Paypal (you do not need to register or open an account with Paypal and they also accept payment by credit/debit card)

Methods Of Payment    
We accept Visa, Mastercard.

Place An Order    
Placing an order is simple. Simply navigate our site to the products you want and when you've chosen the item, click the 'Buy Now' button. You'll then be forwarded to our cart page where you can either checkout immediately or continue shopping

Edit My Order    
If you wish to edit or change your order after it has been placed, simply send us an email explaining what you wish to change. If your order has already been processed, you will not be able to modify or change your order.

Cancel My Order    
If you wish to cancel your order after it has been placed, simply send us an email, including all relevant details, asking us to cancel your order. If your order has already been processed, you will not be able to cancel your order, however, you may return the item for a refund.

Returns Policy    
We want to offer our customers great satisfaction with a service to match. If you are unsatisfied with any order that you have received then you may return it to us within 14 days of receipt. The item must be returned unused and in the original packaging that it was sent.

When returning any items please enclose a copy of the invoice or a note with your name and invoice number clearly stating whether you require a refund or an exchange. If you do not enclose an invoice or letter with your details then we will not be able to tie the return up with your order. Unfortunately we do not refund postage if an item is returned.

Refunds will be made in the same method a payment was received. For example if you have paid by credit or debit card then we will make a refund directly to the card that was used to make payment. We recommend that you return items by recorded mail as we cannot be held responsible for any missing parcels. Returns is strictly 14 days. We cannot make any refunds, exchanges or credits outside of 14 days.

** Please note that any items ordered from our clearance section are non returnable. Postage costs can also not be refunded when a return is made

Please return to:

LOCO Sports, Inc.
P.O. Box 423
Newmarket, NH 03857 USA


Important note: we cannot be liable for items sent unrecorded. For your protection we recommend that you use a recorded-delivery service. We will issue a full refund on the price paid for the item within 30 days

None of the above returns policy definitions affect your statutory rights.

Exchanges    
Should you wish to exchange your shoes for an alternate size or style you may do this within 14 days of your purchase. The shoes must be returned in the original condition, unworn and in the original packaging.

Coupon Redemption    
If you have a coupon, you can redeem it on the last page of the checkout process. Simply enter the coupon number and hit "Submit". You will see the coupon deducted from your total amount.

Create An Account    
Users who create a personal account with us, will be able to store all of their billing information with us, thus preventing having to enter it every time. To create an account, simply select "My Account " at the top of the page. From there, you will be able to register with us. You will also be able to register during your check-out process. If you do not wish to create an account with us, but wish to have your information stored for future orders, simply click the "remember me" option at the bottom of the billing/shipping page. The next time you come to our site, your billing and shipping information will be pre-filled for you! In order to take advantage of this feature, you must have your "cookies" enabled on your computer.

Forgot Username or Password    
If you forgot your username or password, simply go to the "My Account " screen and choose "Forgot my password". You will then be able to enter your email address and we will email you your username and password within a few minutes.

Edit Account Information    
If you wish to edit your account information, simply click the "My Account" button located at the top of the page. Enter your email address and password then click the "Sign In" button. Click on the "Update Your Profile" button and change any information you wish to change then click the "Update Profile " button located at the bottom of the page when you are finished.

View Past Orders    
To View your past orders, log into your account and click the link on the welcome page.

Delivery    
All orders are packaged with great care to ensure safe delivery. Orders are delivered via Royal Mail ‘Recorded’ or ‘Special Delivery’ service.

How long does my order take to arrive?
Orders are usually received within 3-4 working days.

International Delivery    
We do offer international shipping. Please refer above for delivery costs and delivery times.

Lost or Damaged Shipment   
Please call (603) 659 - 2824


Privacy Policy    

We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service. We will not e-mail you in the future unless you have given us your consent. We will give you the chance to refuse any marketing email from us or from another trader in the future.

We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.

Security    
Your online credit card transactions are secure with Loco Running. We use Secure Socket Layering (SSL), the industry-standard encryption technology that ensures safe Internet transmission of your personal information.

Gone LOCO "Will Run for Beer"

 

© 2008 Loco Sports, Inc.